Terms of Service

In these Terms, unless the context otherwise requires, the following terms shall have the meanings assigned to them:

• "Booking" means a reservation made through the Platform for a play session, activity, or event at a Venue.
• "Child" or "Minor" means any person below the age of 18 years as defined under the Juvenile Justice (Care and Protection of Children) Act, 2015.
• "Parent" or "Guardian" means a registered User who is a parent or legal guardian of a Child and uses the Platform to book activities for their Child.
• "Venue" or "Venue Partner" means a third-party business that lists its children's play facilities, activities, or services on the Platform.
• "Platform" means the PlayPal website (www.playpal.in), mobile applications, APIs, and all related services.
• "Services" means the marketplace services provided by PlayPal, including venue discovery, booking facilitation, payment processing, and related features.
• "Content" means all text, images, reviews, ratings, and other materials posted on or through the Platform.

2.1. By creating an account, making a booking, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Cookie Policy, and Cancellation & Refund Policy, all of which are incorporated herein by reference. 2.2. If you are using the Platform on behalf of a business entity (as a Venue Partner), you represent and warrant that you have the authority to bind such entity to these Terms. In such case, "you" and "your" shall refer to such entity. 2.3. We reserve the right to modify these Terms at any time. Material changes will be notified to you via email or through a prominent notice on the Platform at least 30 days before they take effect. Your continued use of the Platform after such changes constitutes acceptance of the modified Terms.

3.1. You must be at least 18 years of age and competent to enter into a contract under the Indian Contract Act, 1872, to create an account and use the Platform. By using the Platform, you represent and warrant that you meet these eligibility requirements. 3.2. The Platform is designed for use by parents and legal guardians to book children's play activities. Bookings for Children (ages 1-14) must be made by a registered Parent or Guardian. PlayPal does not knowingly allow minors to create accounts or make bookings independently. 3.3. By registering a Child's profile on the Platform, you confirm that you are the parent or legal guardian of such Child and consent to the collection and processing of the Child's information as described in our Privacy Policy, in compliance with the Digital Personal Data Protection Act, 2023.

4.1. To access certain features of the Platform, you must create an account by providing accurate, current, and complete information, including your full name, email address, mobile phone number, and any other information requested during registration. 4.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify PlayPal of any unauthorized access to or use of your account at security@playpal.in. 4.3. PlayPal reserves the right to suspend or terminate your account if any information provided during registration proves to be inaccurate, false, or misleading, or if you violate any provision of these Terms. 4.4. You may register as either a Parent/Guardian or a Venue Partner. Each account type has specific privileges and obligations as described in these Terms and any applicable supplementary agreements.

5.1. PlayPal operates as an intermediary marketplace platform that connects Parents/Guardians with Venue Partners. PlayPal facilitates the discovery, booking, and payment process but does not itself own, operate, or manage any play venues or activities listed on the Platform. 5.2. PlayPal's role as an intermediary is governed by Section 2(1)(w) of the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. PlayPal qualifies as an intermediary and shall not be liable for any third-party information, data, or communication link made available or hosted by it. 5.3. While PlayPal undertakes reasonable due diligence in onboarding Venue Partners, including verification of business registration, safety certifications, and insurance, PlayPal does not guarantee the quality, safety, suitability, or legality of any venue, activity, or service listed on the Platform. 5.4. The contractual relationship for the provision of play activities exists directly between the Parent/Guardian and the Venue Partner. PlayPal is not a party to such contract except as a payment facilitator and dispute resolution intermediary.

6.1. Bookings are made through the Platform by selecting a venue, choosing an available time slot, providing the required Child details, and completing the payment process. A booking is confirmed only upon successful payment processing and receipt of a booking confirmation from PlayPal. 6.2. Venue Partners are required to confirm bookings within one (1) hour of receipt. If a Venue Partner fails to confirm within this period, the booking shall be automatically cancelled and a full refund will be processed to the Parent/Guardian. 6.3. You must provide accurate information about the number and ages of Children attending, any special needs or medical conditions, and emergency contact details at the time of booking. Providing false or misleading booking information may result in denial of entry by the Venue Partner and forfeiture of payment. 6.4. Birthday party and group event bookings are subject to additional terms, including longer cancellation windows and specific venue requirements. These additional terms will be presented at the time of booking.

7.1. All payments on the Platform are processed through Razorpay, a PCI-DSS compliant payment gateway authorized by the Reserve Bank of India. By making a payment, you also agree to Razorpay's terms of service. 7.2. All prices displayed on the Platform are in Indian Rupees (₹/INR) and are inclusive of applicable Goods and Services Tax (GST) unless otherwise stated. Venue Partners are responsible for ensuring their listed prices comply with GST regulations. 7.3. PlayPal collects the full booking amount from Parents/Guardians at the time of booking. PlayPal's service fee (platform commission) is deducted from the booking amount, and the net amount is settled to the Venue Partner as per the settlement schedule defined in the Venue Partner Agreement. 7.4. PlayPal does not store any payment card information. All payment data is handled directly by Razorpay in compliance with PCI-DSS standards and RBI guidelines on storage of payment card data. 7.5. In the event of payment failure or dispute, PlayPal will work with Razorpay and the relevant parties to resolve the issue. Chargebacks and payment disputes are handled in accordance with Razorpay's dispute resolution process and applicable RBI circulars.

8.1. Cancellations and refunds are governed by PlayPal's Cancellation & Refund Policy, which is incorporated herein by reference. Key provisions include tiered refund rates based on cancellation timing, special policies for birthday party bookings, and full refunds for venue-initiated cancellations. 8.2. Refunds are processed to the original payment method within 5-7 business days. The actual credit to your account may take additional time depending on your bank or card issuer, in accordance with RBI guidelines. 8.3. PlayPal reserves the right to modify the Cancellation & Refund Policy with 30 days' prior notice. Bookings made before the effective date of any policy change will be governed by the policy in effect at the time of booking.

9.1. You agree to use the Platform only for lawful purposes and in accordance with these Terms. You shall not: 9.2. PlayPal reserves the right to investigate and take appropriate legal action against anyone who violates these Terms, including removing offending Content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

• Provide false, inaccurate, or misleading information during registration, booking, or at any other time.
• Use the Platform to engage in any activity that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.
• Post fake reviews, manipulate ratings, or engage in any form of review fraud.
• Attempt to circumvent the Platform to transact directly with Venue Partners for bookings initiated through PlayPal.
• Use automated scripts, bots, scrapers, or other automated means to access the Platform or collect data.
• Upload or transmit viruses, malware, or any other malicious code.
• Infringe upon the intellectual property rights of PlayPal, Venue Partners, or any third party.
• Use another User's account without authorization.

10.1. The Platform, including its design, logos (including the PlayPal logo and character designs such as PallyPenguin, SunnySun, LunaMoon, BubblesFish, and LeafyTree), text, graphics, software, and all other Content created by PlayPal, is the intellectual property of PlayPal Technologies Private Limited and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable Indian intellectual property laws. 10.2. By posting Content on the Platform (including reviews, photos, and ratings), you grant PlayPal a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such Content in connection with the Platform and PlayPal's business operations. 10.3. You represent and warrant that you own or have the necessary rights to the Content you post and that such Content does not infringe the intellectual property rights of any third party.

11.1. THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. PLAYPAL EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. 11.2. PlayPal does not warrant that: (a) the Platform will be uninterrupted, timely, secure, or error-free; (b) the information provided by Venue Partners is accurate, reliable, or complete; (c) any venue or activity will meet your expectations or requirements; or (d) any defects in the Platform will be corrected. 11.3. PlayPal does not endorse or guarantee the safety, quality, or suitability of any venue, activity, or Venue Partner listed on the Platform. Parents and Guardians are advised to exercise their own judgment and conduct their own due diligence before booking any activity for their Children.

12.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE CONSUMER PROTECTION ACT, 2019, AND THE INFORMATION TECHNOLOGY ACT, 2000, PLAYPAL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES. 12.2. PlayPal's total aggregate liability for any claims arising out of or related to these Terms or the use of the Platform shall not exceed the greater of: (a) the total fees paid by you to PlayPal in the twelve (12) months preceding the event giving rise to the claim; or (b) Five Thousand Indian Rupees (₹5,000). 12.3. PlayPal shall not be liable for any injury, harm, loss, or damage arising from: (a) the acts or omissions of Venue Partners or their staff; (b) the condition, safety, or suitability of any venue or equipment; (c) any interaction between Users and Venue Partners outside the Platform; or (d) any force majeure event.

13.1. You agree to indemnify, defend, and hold harmless PlayPal, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights; (d) any Content you post on the Platform; or (e) your negligent or wrongful conduct.

14.1. These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. 14.2. Any dispute, controversy, or claim arising out of or relating to these Terms, including its validity, interpretation, performance, breach, or termination, shall first be attempted to be resolved through good-faith negotiation between the parties for a period of thirty (30) days. 14.3. If the dispute is not resolved through negotiation, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended. The arbitration shall be conducted by a sole arbitrator appointed by mutual consent of the parties. The seat of arbitration shall be Bangalore, Karnataka, India. The language of arbitration shall be English. 14.4. Notwithstanding the above, either party may seek interim or injunctive relief from the courts of competent jurisdiction in Bangalore, Karnataka, India, to prevent irreparable harm pending the outcome of arbitration. 14.5. Nothing in these Terms shall limit the rights of consumers under the Consumer Protection Act, 2019, including the right to file complaints before the Consumer Disputes Redressal Commission.

15.1. In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, PlayPal has appointed a Grievance Officer to address User concerns and complaints. Grievance Officer: [Name] Email: grievance@playpal.in Address: PlayPal Technologies Pvt. Ltd., [Registered Address], Bangalore, Karnataka, India Response Time: Within 24 hours of receipt; resolution within 15 days as per IT Rules.

16.1. You may terminate your account at any time by contacting PlayPal support at support@playpal.in or through the account settings in the Platform. Upon termination, your right to use the Platform will immediately cease. 16.2. PlayPal may suspend or terminate your account at any time, with or without cause, with or without notice, including but not limited to: (a) violation of these Terms; (b) fraudulent, abusive, or illegal activity; (c) extended periods of inactivity; or (d) upon request by law enforcement or government authorities. 16.3. Upon termination: (a) all pending bookings will be cancelled and refunds processed as per the Cancellation & Refund Policy; (b) your Content may be retained by PlayPal as necessary for legal or operational purposes; (c) provisions of these Terms that by their nature should survive termination shall survive, including intellectual property, limitation of liability, indemnification, and dispute resolution.

17.1. Entire Agreement: These Terms, together with the Privacy Policy, Cookie Policy, Cancellation & Refund Policy, and any applicable Venue Partner Agreement, constitute the entire agreement between you and PlayPal regarding the use of the Platform. 17.2. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. 17.3. Waiver: The failure of PlayPal to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. 17.4. Assignment: PlayPal may assign or transfer these Terms and its rights and obligations hereunder, in whole or in part, without your consent. You may not assign or transfer these Terms without PlayPal's prior written consent. 17.5. Force Majeure: PlayPal shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, epidemics, pandemics, government actions, war, terrorism, riots, labor disputes, internet service failures, or power outages.

For questions, concerns, or complaints regarding these Terms of Service, please contact us at: PlayPal Technologies Private Limited Email: legal@playpal.in Support: support@playpal.in Phone: [Customer Support Number] Address: [Registered Office Address], Bangalore, Karnataka, India Website: www.playpal.in By using PlayPal, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.